Request not processed

I called ABSA vehicle finance on Monday the 20th of January and requested a Natis document. The lady I spoke to advised that she is requesting the document for me and that it takes 5 to 7 working days. I then advised her that it is urgent and she told me that I could collect it on Friday. I called in today to check if everything is on track and Chantelle assisted me, advising me that no documents have been requested. She also advised me that a CZ number would have been issued which was no done on Monday. Can someone please help me to get it sooner. I have to say that Chantelle has given me awesome service today. I did not request a reference number on Monday.