REQUEST NOT MET IN THREE MONTHS

I phoned Absa Bank Somerset West and spoke to Phillip Poole in order to request that a certain account be closed and the funds from that account be transferred to another account. Due to the nature of the request certain documentation had to be provided which was provided and I personally also delivered documents in Mr Poole's hands at ABSA Bank. Since 24 April I sent emails to Mr Poole requesting feedback and to find out when everything will be finalized. Despite numerous emails sent to him and phonecalls made to him we are now at the end of June and nothing happened since. This is totally unacceptable. Mr Poole do not reply to numerous emails and the one time he does, he just says that he will speak to HEad Office. I insist that something be done about this as I also have to meet deadlines. I am not willing to listen to further excuses or request that certain documentation must now still be provided as I provided everything requested the first time.<br> <br> I hope this will know be resolved.<br> <br> Thank you <br> <br> Mari Rencken<br>