1 reviews | Active since Aug 2012
Request higher payment than my balance
During the 1st 2 weeks of July I requested my final balance to close my credit card. I got informed my closing balance would be R1908.03 up to 19-07. I duly paid the full amount on 17-07.. On 27-07 I received my final statement showing that my final balance was in fact R1900.75. After my payment there was a credit of 1c. If my balance up to the statement date 27-07 was R1900.75 why was my settlement 8 days earlier R7.28 more?<br> <br> Why would Virgin not show the amount of my final payment as a credit but just indicate the balance is now 1c credit?<br> <br> What happens to the R7.28?<br> <br> Is this the easy way of making money that is not earned?<br> <br> Glad to never deal with Virgin Money again.
Hello Cuzavi,
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team.
Best regards,
Hello Cuzavi,
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team.
Best regards,
