Request for investigation of missing transfer

Item: Absa
Rating: 1
Author: Pfarelo N

I made a payment through absa internet banking, the payment was successful on my side but never reached beneficiary. I checked with absa branch and they confirmed that payment went through. they further advised to contact absa internet banking for an investigation, which I did. made follow ups with them and no response. even today I have not received any feedback from absa regarding my payment.

Helpful (0)

Replies (3)

Absa's replyOfficial

21 Feb 2018, 11:17

Dear Customer

Thank you for bringing this matter to our attention. I have tried to make contact with you telephonically but to no avail.

Kindly advise of the date, amount and if the money was transferred to absa account or external bank.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's reply21 Feb 2018, 11:17

Official

Dear Customer

Thank you for bringing this matter to our attention. I have tried to make contact with you telephonically but to no avail.

Kindly advise of the date, amount and if the money was transferred to absa account or external bank.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Pfarelo N's updateReviewer Update

23 Feb 2018, 09:27

After providing information requested by Nthabiseng at ABSA, i still have not received feedback. Trying calling on ********** as given by ABSA, no answer.

Pfarelo N's update23 Feb 2018, 09:27

Reviewer Update

After providing information requested by Nthabiseng at ABSA, i still have not received feedback. Trying calling on ********** as given by ABSA, no answer.

Absa's replyOfficial

23 Feb 2018, 11:01

Dear customer

Matter still under investigation and will provide feedback as soon as received

Absa's reply23 Feb 2018, 11:01

Official

Dear customer

Matter still under investigation and will provide feedback as soon as received