Request for Assistance on High Interest Rate

I have been a loyal ABSA customer for over 15 years, with a long history of trust that includes vehicle finance and a few personal loans. Recently, I had to take out another personal loan due to unforeseen and urgent expenses. Unfortunately, the interest rate I was given was 28%, which feels extremely high—especially for someone with a long-standing relationship with the bank.

When I visited the Centurion branch to ask if my interest rate could be reviewed or restructured, I was simply told, “No, this is final,” with no further discussion or willingness to assist. It left me feeling dismissed and unsupported, especially considering my loyalty over the years.

I’m reaching out through this platform to ask: Is ABSA truly not willing to review or assist in any way when a loyal client is trying to find some financial relief?

I sincerely hope someone from ABSA can look into this and get back to me with a more supportive and constructive approach.

Kind regards, A loyal but disappointed client