Request for assistance

Yesterday morning I sent the following email to *** as that is the email address I got on the absa website for complains. Till now I haven't gotten any response.

My name is Sannie Lekgetho. I would like to complain about two problems I have recently encountered with absa.

In September 2021 I went to the branch in Lichtienburg to go n report that I would like to cancel my Will which I had with asba following my retrenchment in February 2021, I had sold my property that I took out the will for. I was given a form to fill in and was told that everything was sorted. To my surprise my account kept on being debited monthly for the executer's fees. I then went back to the same branch and explained my problem n was told it shows on the system the Will is cancelled. The following month until January 2022 my account still got debited. I then got a chance to go to the branch in Mahikeng on the 14 February 2022 to go and try and put an end to the debits, as I had mentioned I lost my job which is main reason y cancelled my Will. Only then I finally got assisted, I was referred to the lady by the name Katlego Matshele, who was very professional and helpful with the matter. She managed to help get the executer's policy cancelled.

I don't understand how the 1st consultant I delt with couldn't do the same in the first place. Making me pay since last year September till now. I would like to be reimbursed all that money it is not fair for me pay for a policy I asked to be cancelled. I am very upset about all of this, considering how many times I went back to the Lichtienburg branch trying to report in time.

The second problem I have is I received an SMS from absa confirming that my credit card is ready for collection at the West Gate branch early this month, I then called the credit card department complaining that no one called to ask me where should my card be delivered to and I would like for the card to be delivered to the Mahikeng branch cause it's closer to home for me. Spoke to the lady by the name Tshidi, who assured me the card will be delivered to Mahikeng the branch in main Street. Now to my surprise this morning again I get an sms from absa reminding me to and collect my card again at the West gate branch.

You assistance with these two matters will be highly appreciated.

Regards