KH
Kendall H
1 reviews | Active since Apr 2010
27 Jul 2015, 15:36
REQEUSTED ACC TO BE CLOSED 4 MONTHS AGO!!!
I Have sent 7 EMAILS since April, requesting my account to be closed. I paid the outstanding amount in full, I have spoken to the call centre agents that called me TWICE too.<br> <br> Please can somebody at Virgin actually do their job and close my account with immediate effect. I will not be liable for any amount that have been added onto this account since date of account closure request.<br> <br> I'm STILL receiving emails. I'm STILL receiving sms's to pay my account! I'm so fed up with Virgin!!! CLOSE MY ACCOUNT!
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Absa's replyOfficial
28 Jul 2015, 14:18Hello Keny,
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team.
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team.
Absa's reply28 Jul 2015, 14:18
Official
Hello Keny,
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team.
We have noted your concerns and we thank you for bringing this matter to our attention.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team.