kP
karel P

1 reviews | Active since Feb 2014

15 Apr 2016, 16:33

reposese car and acuse customer of theft

absa reposes my ford ka in 2009 while i was in hospital paralyzed with gbs now when i app**** for credit they came forward and said i still have the car. i started doing my home work of finding the employee who repossessed my car and went to the police who phoned the person where by he admitted that he took my car and delivered it to the absa warehouse. i contacted absa with the info nondumese about the progress and want to give her the info of the situation. and she kept saying its not her problem she want the car. i said it would take one phone call to resolve the problem the person will tell her were to find the car at what store and she didn't want to help me and kept on saying its my responsibility to give them the car they already repossessed from me. this is the worst case of bad service i ever experienced and that they make me out a *****.

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Replies (1)
Absa
Absa's reply18 Apr 2016, 09:33
Official
Hello pous,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd