1 reviews | Active since Sept 2013
<p>It has been my understanding that for a whistleblower /someone brave enough to report ***** it should be easy. I was wrong, i tried to report ***** at Absa, i ended up with relatively nothing. </p> <p> </p> <p>Firstly, I was put from pillar to post before i could speak with someone. I called the ********** , I explained what am I looking for and that the ********* had her account at Randburg branch, The switchboard transfer me to Randburg, I got through Switchboard and spoke to Mpho. i have never heard or dealt with such an *********** person. I spent almost 50 minutes on a cellphone (my bill will be exorbent come month end) trying to speak to someone at the branch. She kept transferring my call and it will return back to her and she will ask me the same information. eventually i left a message for a branch manager to call me. when he called, he told me the branch does not get involved in the matter i sould call the legal and get a police subpoena etc. So much for an hour's worth of cost i incurred.</p> <p> </p> <p>I then called back to the 086 number. I was then transferred to ***** reporting unit. i explained the type of ***** and the assistance i required. The lady from the ***** reporting or ***** unit Keshi (or Keshni) eventually told me that I must send an email to *** ********** This is the procedure I should follow. Alternatively I should report the ***** through our bank, being FNB. I did mention my frustration to her that the run around I have been given has been really frustrating considering that i am trying to fight *****. i must have spent over two hours trying to report and obtain assistance with regard to *****.</p> <p> </p> <p>I can only imagine how whistleblowers will be discouraged to go through this type of cost and frustration just to do the right thing. I am waiting for my bill come monthend it will be high due to me trying to report and get assistance in the combating of *****.</p> <p> </p> <p>i was extremely dissappointed....</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
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