WM
Wayne M

1 reviews | Active since Jun 2016

07 Aug 2016, 09:21

Reported to credit bureau for R183 and no notices served

<p>I was reported to the credit bureau for an amount of R183.00 with no notices.</p> <p> </p> <p>There was no notifications sent to me about this and I was phoned by ABSA's debt collection department saying i am reported, please pay up. </p> <p> </p> <p>Firstly, I have been an ABSA client for many many years. Money and paying debts is no issue. I have a few accounts with ABSA including my bond and never has there in all my year been a default on payments. </p> <p>What frustrates me is that i get a feeling nobody gives a **** there about these kind of things and nobody validates the processes. I mean ABSA has all my contact information but not a single email, sms, phone call, mail in the post to say i owe them R183.00. Just straight to debt collections department, report to credit bureau and demand cash!!!</p> <p> </p> <p>Since then my credit card limit has been reduced.</p> <p>And i am on the credit bureau.</p> <p> </p> <p><br />I logged this same complaint above, reference EC: f0d7ea43 on the 9th July, and guess what, not a single response. I am really not seeing any reason to stay with this bank anymore, one that doesn't seem to give a ****, absolutely nothing, no effort whatsoever to make things better, instead just take my money and who cares.</p>

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Replies (4)
Absa
Absa's reply08 Aug 2016, 08:18
Official

Good day Wayne Maharaj

We have received your Complaint however due to the omission of your ID number or account number we could not log your Complaint.

Can you kindly provide us with the full ID number or alternatively your account number in the Client Reference field on the Review Information table?

Awaiting your soonest reply.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

WM
Wayne M's update08 Aug 2016, 16:23
Reviewer Update

I mean why do i have to log a hellopeter request to get feedback.

I ********** on the 9th July 2016 and received the following reference:

[#ID: f0d7ea43-fg5K-xyME-rsFf-OZu9WLI9Ta3m#]

My id number is in that email.

Absa
Absa's reply11 Aug 2016, 06:36
Official

Dear Wayne


Thank you for bringing this matter to our attention.

We have escalated your matter for investigation and will furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

WM
Wayne M's update11 Aug 2016, 15:34
Reviewer Update

Alright. Thanks.