SR
Sheena R
1 reviews | Active since Sept 2019
17 Aug 2024, 10:19
Reported *****, bad feedback
On 9 July I reported ***** on both my cheque and credit card. Response 15 business days. On 30 July and 1 August I emailed ********ca and Response was 48 business hours ..... to date more than 93 business hours I STILL HAVE NOT HEARD FROM THEM!
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Absa's replyOfficial
19 Aug 2024, 08:42Dear Sheena Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply19 Aug 2024, 08:42
Official
Dear Sheena Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards Russell EdwardsCustomer Value Management
Best regards,