report to fsb no rewards

<p>I open a account with absa on of the main reasons is the good reward program . I also registered for this same time I opened the account and even pay the monthly. And my reward 6 month later is not activate I call in 3 time no and the only say thy can see there is a problem and will escalate it . Why am I paying for this it I can use this do I now first report this to the fsb and ombudsman before I get this sorted ? I am really getting fed-up with your bad service around this . I need feedback today</p>