CS
Charles S
1 reviews | Active since Mar 2023
19 Apr 2023, 11:30
Report sent to FNB to block my accounts
On the 24/02/2023 one of my clients Transferred money to the my bank account amount of 30k and that same weekend I was ****** all my belongings including my cellular phone ,so I wasn't reachable but do my SIM Swap the following Tuesday because the following Monday I had to get an affidavit and open a case of *******,so due to that my client Mr Nkopane who is a client to Absa wasn't able to reach me and he called his bank and reported a suspected ***** of which Absa sent a report to FNB to block my account up to my client I have offered his service but my account is still blocked,he has called Absa numerous times and nothing is done.i would like Absa help me remove that Report they sent to FNB as soon as possible as I'm unable to do any banking and this is affecting me financially as my account is frozen.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
19 Apr 2023, 11:39Dear Charles Sibanda
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply19 Apr 2023, 11:39
Official
Dear Charles Sibanda
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareNthabiseng Sibande
CS
Charles S's updateReviewer Update
19 Apr 2023, 11:47Hi Nthaniseng
I don't have an account with Absa but you sent a Report to my bank to Freeze my account,My bank is FNB
Thank you
I don't have an account with Absa but you sent a Report to my bank to Freeze my account,My bank is FNB
Thank you
CS
Charles S's update19 Apr 2023, 11:47
Reviewer Update
Hi Nthaniseng
I don't have an account with Absa but you sent a Report to my bank to Freeze my account,My bank is FNB
Thank you
I don't have an account with Absa but you sent a Report to my bank to Freeze my account,My bank is FNB
Thank you
Absa's replyOfficial
19 Apr 2023, 12:00Dear Charles
Thank you for your response.
We request that your bank which is FNB they need to liaise with Absa Bank given the fact that your client agreed for the hold to be removed.
Much as FNB got the instruction from Absa Bank, the honor is with FNB to release the funds since we are unable to access their system.
Kind regards,Group Customer CareNthabiseng Sibande
Thank you for your response.
We request that your bank which is FNB they need to liaise with Absa Bank given the fact that your client agreed for the hold to be removed.
Much as FNB got the instruction from Absa Bank, the honor is with FNB to release the funds since we are unable to access their system.
Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply19 Apr 2023, 12:00
Official
Dear Charles
Thank you for your response.
We request that your bank which is FNB they need to liaise with Absa Bank given the fact that your client agreed for the hold to be removed.
Much as FNB got the instruction from Absa Bank, the honor is with FNB to release the funds since we are unable to access their system.
Kind regards,Group Customer CareNthabiseng Sibande
Thank you for your response.
We request that your bank which is FNB they need to liaise with Absa Bank given the fact that your client agreed for the hold to be removed.
Much as FNB got the instruction from Absa Bank, the honor is with FNB to release the funds since we are unable to access their system.
Kind regards,Group Customer CareNthabiseng Sibande
CS
Charles S's updateReviewer Update
19 Apr 2023, 12:05Hi Nthabiseng
Your client name is Malahlehi Petrus Nkopane ***,*** the one with an account with you
Thanks
Your client name is Malahlehi Petrus Nkopane ***,*** the one with an account with you
Thanks
CS
Charles S's update19 Apr 2023, 12:05
Reviewer Update
Hi Nthabiseng
Your client name is Malahlehi Petrus Nkopane ***,*** the one with an account with you
Thanks
Your client name is Malahlehi Petrus Nkopane ***,*** the one with an account with you
Thanks
Absa's replyOfficial
19 Apr 2023, 12:30Dear Charles
Please go and speak to your bank which is FNB to assist with the matter.
Please go and speak to your bank which is FNB to assist with the matter.
Absa's reply19 Apr 2023, 12:30
Official
Dear Charles
Please go and speak to your bank which is FNB to assist with the matter.
Please go and speak to your bank which is FNB to assist with the matter.
CS
Charles S's updateReviewer Update
19 Apr 2023, 12:35Hi Nthabiseng
My Bank is unable to assist me on this I spoke Thando Thalipi who is in Forensics she says only Absa can Resolve this they are saying the report is from Absa not them so I don't know what to do anymore
My Bank is unable to assist me on this I spoke Thando Thalipi who is in Forensics she says only Absa can Resolve this they are saying the report is from Absa not them so I don't know what to do anymore
CS
Charles S's update19 Apr 2023, 12:35
Reviewer Update
Hi Nthabiseng
My Bank is unable to assist me on this I spoke Thando Thalipi who is in Forensics she says only Absa can Resolve this they are saying the report is from Absa not them so I don't know what to do anymore
My Bank is unable to assist me on this I spoke Thando Thalipi who is in Forensics she says only Absa can Resolve this they are saying the report is from Absa not them so I don't know what to do anymore
Absa's replyOfficial
04 May 2023, 14:33Dear Charles
Our customer should approach Absa Bank and request that we liaise with your bank to release the hold.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Our customer should approach Absa Bank and request that we liaise with your bank to release the hold.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply04 May 2023, 14:33
Official
Dear Charles
Our customer should approach Absa Bank and request that we liaise with your bank to release the hold.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Our customer should approach Absa Bank and request that we liaise with your bank to release the hold.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd