1 reviews | Active since Feb 2020
Repeated unauthorised debit order but still charged the dispute fee for being the victim
ABSA repeatedly allows unauthorised debit orders to go through my account; I know I can reverse the debit order but now I am charged a dispute fee for your lack of banking security, more charges on having my AUTHORISED debit order rejected and now apparently I can't pay for the meagre R60 for the credit card account because guess what? ABSA charged more for a blocked credit card that I can't use because there was no R60 in the account to pay!!! And you know why there is not even R60 in the account? I refused to keep anything more than R150 in the account because goodness knows how much you will allow these debit orders to go off and charge the victim. I have also kept an email record of your *********** 'officers' that cannot read but have the attitude of a day old sock.
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number by close of business 09 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number by close of business 09 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
