TB
Tracy B

1 reviews | Active since Feb 2020

07 Jul 2024, 11:00

Repeated unauthorised debit order but still charged the dispute fee for being the victim

ABSA repeatedly allows unauthorised debit orders to go through my account; I know I can reverse the debit order but now I am charged a dispute fee for your lack of banking security, more charges on having my AUTHORISED debit order rejected and now apparently I can't pay for the meagre R60 for the credit card account because guess what? ABSA charged more for a blocked credit card that I can't use because there was no R60 in the account to pay!!! And you know why there is not even R60 in the account? I refused to keep anything more than R150 in the account because goodness knows how much you will allow these debit orders to go off and charge the victim. I have also kept an email record of your *********** 'officers' that cannot read but have the attitude of a day old sock.

0
Replies (3)
Absa
Absa's reply08 Jul 2024, 09:24
Official
Dear Tracy Buckland
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***7.
 
Kind regards,
Group Customer Care
Rezona Louw
Absa
Absa's reply09 Jul 2024, 15:42
Official
Dear Tracy Buckland

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***7.

Kindly provide our office with your account or ID number by close of business 09 July 2024, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

Absa
Absa's reply09 Jul 2024, 16:03
Official
Dear Tracy Buckland
 
Thank you for providing the requested information.
 
Kind regards,
Group Customer Care
Rezona Louw