Repeated Requests Ignored — Debit Order Still Not Suspended

My grandmother has contacted ABSA several times requesting that a debit order be suspended. She was assured that the suspension would take effect four days ago, yet to this day, she has not received any feedback or confirmation.

Each time she called, the agents either dropped the call or promised that she would be contacted with an update — but no one has followed up. This ongoing lack of communication and accountability is extremely disappointing, especially considering that my grandmother has been a loyal ABSA customer for over 20 years.

The debit order is scheduled to go off on the 30th, and with no action or response from ABSA, she is understandably anxious and frustrated. It’s disheartening that despite numerous assurances, all she has received are empty promises and no resolution.

After decades of trust and loyalty, this experience has left her feeling completely let down by the bank’s service.