Repeated requests for unit trust tax certificate ignored

I do not believe it is the responsibility of the client to have to beg their bank for tax certificates. Absa does not make unit trust tax certificates available via their internet banking platform and the email *** is no longer active. Since 11 July I have emailed *** Ref C-***3 and again on 25/7 (same ref) and 31/7 (C-***) requesting my outstanding certificate, with no response except an auto “a consultant will provide feedback ASAP” - 3 times. This is unacceptable. If this was not the correct email address to address my enquiry, I asked to be notified of the correct one. The fact that Sanlam has taken over the UTs from the 2024/5 is no excuse. I have tax obligations to meet which I am unable to do without this outstanding certificate. Absa, please have the courtesy to attend to this matter urgently. Because of rampant *****, I will not provide personal information telephonically to callers alleging to be from financial institutions and conduct all business via email.