Repeated issues trying to setup a simple recurring payment. C-***7

My issue is a seemingly simple one I have taken the time and patience to report an issue with the setting up of recurring payments on the ABSA website. After a long while I get a response and am told to try using the feature whilst running incognito and subsequently receive a following email that the issue has been closed. No follow up regarding the issue being rectified to my satisfaction whatsoever.

ABSA I am a Software Engineer by profession I know that using a feature whether in incognito or otherwise it should work. If you guys have features that only work when a browser is in a certain state you should be ALARMED!!! Especially a feature that the average user would not even know of using.

Not to mention I am trying to put money away in your bank not only will I generate interest but I know you will as well purely on how banks operate.

Please sort this issue out I am seriously starting to lose my patience over such a simple issue. Get your developers to figure it out.

The original reference is: C-***7