PG
Philip G
1 reviews | Active since Feb 2013
19 May 2024, 22:45
Repeated FICA sms messages
Can you please advise me why I keep receiving sms messages requiring me to redo FICA from ABSA after I have received an email from ABSA advising me that the documents I submitted after the first sms have been approved.
I lodged a complaint on Facebook Messenger on the 9th of May 2024 at 11:21 to which I did not receive a response. This is unacceptable. If I could give you a zero star rating I would.
Philip Gray
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Absa's replyOfficial
20 May 2024, 12:08 Dear Philip Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply20 May 2024, 12:08
Official
Dear Philip Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care