SO
Sandro O
1 reviews | Active since Nov 2018
23 Apr 2020, 19:36
Repayment holiday
I app**** for a 3 month repayment holiday. It was approved yet absa still debited me for my personal loan. I have no money. I dont knw what my kid my eat tomorrow. Why would they approve it then still debit me. How can absa be so heartless. Will contact the voice and son. Maybe someone can explain to me how absa can be this cruel. Its saddening really
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Absa's replyOfficial
24 Apr 2020, 08:23Dear Sandro, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply24 Apr 2020, 08:23
Official
Dear Sandro, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd