SO
Sandro O
1 reviews | Active since Nov 2018
25 Mar 2020, 20:11
Repayment holiday
It's sad that you banking with the same bank for over 10 years and when u need them you cant even get a response from them. Due to the CORONA virus pandemic I haven't been working for two weeks and I asked absa through every means possible if I can have a repayment holiday on my loan but no one can give me a answer nor tell me what to do next. It's not like they wont get their money. It will just take a little longer than I thought. Really really bad service especially because of what we going through right now. Absolutely no understanding from absa at all
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
26 Mar 2020, 08:53Dear Sandro, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply26 Mar 2020, 08:53
Official
Dear Sandro, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,