Repair to sliding door after break in

After having complained regarding the bad service I received from Absa someone was sent out to have a look at the sliding door. I was told that I would receive a response by Monday 14 December. I have not heard anything from the Absa. <br> <br> I have sent a complaint to the complaint line and to Tshepo but have not had a response in over 10 days. I was told to get a quote which I have submitted and have not had a response to the quote. <br> <br> The sensor for the alarm is stuck on with prestick! What happens if there is a burglary???!! The service is shocking. I now await an immediate response.