BM
Busi M
1 reviews | Active since Jun 2020
02 Jun 2020, 22:33
Rep off at ABSA Bank
Hi, today i just paid R460 to deposit R20,000 inside ABSA Bank in Springs, only found out after depositing the money that this is the service fee, i just paid, that is too much money for such a service, it like they were pulling out a molar tooth, that is a rep off and to think the Lady outside didn't even assist with the ATM deposit that failed, only told me to split the money, am so hurt, i have just lost R460 to the bank and i was assisting my mom, who is a pensioner.
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Absa's replyOfficial
03 Jun 2020, 08:21Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply03 Jun 2020, 08:21
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd