Rent Charged incorrectly.. now wer'e ignored!!

Query *** and ticket number #ID:08523F58-BC5C-157B-A77B-833B569E0000# of several emails sent to the credit card department email adress: [Email Removed] i even checked on the website that is the ONLY email adres for the credit card queries. Pathetic pathetic..... we got several email confirmations stating that if the account has an amount available and the customer is paying that no interest is allowed to be charged... .The customer is paying more monthly that is what supposed to and there is an amount available.... so that means no interest are allowed to be charged... And Absa is still charging interest... I have logged several queries and asked several times for an updated statment with all interest removed... and Absa is just ignoring me!! That is bad customer service!!