Relief Plan

During this Lockdown period, I get a call from Absa for a payment relief plan. I accept everything over the phone so that I can clear my debt as well since my account is in arrears and it would be a good way to bring my account up to date but it wasn't initiated. Still till today and everyone I call keeps telling they sent my information to the relavant department. They don't understand from a clients point of view it frustrating and irritating... Once I'm done with this account, I'm done with Absa! They don't put themselves in their clients shows so they won't understand or offer good service.