Relief not actioned
I recently app**** for relief l.miss susan hemro assisted me.i woke up this morning I shock to notice my account over drawn and debits have come off.i have no access to my business accountt and this has brought my business to a standstill.what is going on here.i have email proof that my relief was approved.so why are my debits going off.my business account number is ***
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Replies (5)'s updateReviewer Update
17 Dec 2021, 09:1516 Dec 2021, 04:48Relief not actioned
I recently app**** for relief l.miss susan hemro assisted me.i woke up this morning I shock to notice my account over drawn and debits have come off.i have no access to my business accountt and this has brought my business to a standstill.what is going on here.i have email proof that my relief was approved.so why are my debits going off.my business account number is ***
's update17 Dec 2021, 09:15
Reviewer Update
16 Dec 2021, 04:48Relief not actioned
I recently app**** for relief l.miss susan hemro assisted me.i woke up this morning I shock to notice my account over drawn and debits have come off.i have no access to my business accountt and this has brought my business to a standstill.what is going on here.i have email proof that my relief was approved.so why are my debits going off.my business account number is ***
Absa's replyOfficial
17 Dec 2021, 09:29Dear Jarryd, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply17 Dec 2021, 09:29
Official
Dear Jarryd, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
20 Dec 2021, 11:37I have not been able to access my account since the 16th.i have contacted Susan on 17th and she said that the credit manager will rectify the mistake today.i am trying to call susan but there is no answer
's update20 Dec 2021, 11:37
Reviewer Update
I have not been able to access my account since the 16th.i have contacted Susan on 17th and she said that the credit manager will rectify the mistake today.i am trying to call susan but there is no answer
Absa's replyOfficial
20 Dec 2021, 12:14Hi Jarryd,
thank you for your posting. The matter escalated to Business Banking who will be in contact with you soon. Thank you.
Basani
thank you for your posting. The matter escalated to Business Banking who will be in contact with you soon. Thank you.
Basani
Best regards,
Absa's reply20 Dec 2021, 12:14
Official
Hi Jarryd,
thank you for your posting. The matter escalated to Business Banking who will be in contact with you soon. Thank you.
Basani
thank you for your posting. The matter escalated to Business Banking who will be in contact with you soon. Thank you.
Basani
Best regards,
Absa's replyOfficial
20 Dec 2021, 15:15Dear Jarryd,
Susan Thomas made contact with you to address the concerns raised. Thank you.
Basani
Susan Thomas made contact with you to address the concerns raised. Thank you.
Basani
Best regards,
Absa's reply20 Dec 2021, 15:15
Official
Dear Jarryd,
Susan Thomas made contact with you to address the concerns raised. Thank you.
Basani
Susan Thomas made contact with you to address the concerns raised. Thank you.
Basani
Best regards,