Relief, misleading and unhelpful

I app**** since March for a payment relief on my ABSA personal loan, I called in and spoke to a lady and she assured me the payment relief noted and I should receive an sms, i only received one SMS after our call and no further communication, in March I app**** via sms.and received tons of sms and still my I was debited.. the last asked me If she should reverse April, I said rather leave it and she said my relief will themln be from.May to July..I received a UIF payment and boom just like that ABSA debit order goes off and I'm sitting with no money..horrible service