Relief given then taken away

I have app**** for Covid19 relief on my credit card. I received an sms saying the following: Absa: Dear MRS. KRISCH, this message serves to confirm your request for a payment relief on your Absa Credit Card Account. Details of the changes to your account will be communicated to you within 2 weeks. Any debit order relating to your installment processed during this time will be refunded. Auth FSP/NCRCP7

Then today I received another one saying:

Absa: Thank you for applying for payment relief on your credit card. As your account was in credit, we could not assist you with a payment relief plan. We can reassess if the position changes. If we do apply the payment relief plan, we will inform you accordingly. Auth FSP/NCRCP7

What does this mean? I pay my credit card each and every month without fail. This is very poor service from ABSA