MK
Mondli K

1 reviews | Active since Mar 2014

13 Jul 2018, 12:05

Release of Funds

I had an absa account which I stopped using because it kept accumulating charges which were too much for me to afford. We then agreed on a settlement amount of R1502. I was accidentally transferred almost R30000 into that account. I would like to be refunded the balance of my money.

I have been told that the account has a hold on it but nobody knows how to remove it. I called the call centre, spoke to *****, legal, cheque accounts department. Nothing. I then went into the branch and spoke to Stanley Tobo. He called collections and spoke to Daniel who advised him to email ********** but that did not help. I tweeted the absa account, nothing. I consulted the lawyer with whom I discussed the settlement. Nothing. I have no idea what else to do to get my money. As an entrepreneur, cash flow is hard to come by. I just want my money. I will leave your bank in peace. Please.

Please regard this as my official notice that I will contact the banking ombudsman as advised by one of your employees as they said it's the only way I will be helped.

0
Replies (1)
Absa
Absa's reply13 Jul 2018, 12:49
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd