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Ayanda S

1 reviews | Active since Dec 2018

19 Dec 2018, 09:50

Release my money

Hi can someone please help me I need my money from Absa. My account is frozen and they are saying they need to investigate, what exactly I don't know. I gave them my ID and proof of address for verification purposes and even the proof of payment from where the money came from and the depositor even went to the bank to confirm he transferred the funds. Now they are saying they need to investigate where my depositor got the funds like really now? Its the festive season I have commitments to do and I cant because they are telling about forensic that I don't understand a thing about, All I need is my money and close my account because to me this is not right and its not fair and I have a right to access my money, someone from Absa please do something. Today I went back again but no hope all I need is my money that's all. Yesterday they even threatened us that they will call the police for us because they are suspecting that maybe we are ********* which they did not because we told them to feel free and do it. Not only they are not realising my money, their manager is rude also and even uPhindi who assisted us was not much help either. Release my money and I will never bother Absa ever again

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Replies (3)
Absa
Absa's reply19 Dec 2018, 14:21
Official
Dear Customer
Thank you for bringing this matter to our attention.
I have been in contact with Gerda Le Roux from the Springs Branch, she is waiting  supporting documents   from you to release the hold.
Regards
Claudette

Best regards,

AS
Ayanda S's update19 Dec 2018, 14:43
Reviewer Update
Thank you for the prompt response, I am on my way back to the branch and I will revert back to you.
AS
Ayanda S's update20 Dec 2018, 12:24
Reviewer Update
I am not winning here apart from being shouted at, threatened with the police and security like I am a ********, being sent from pillar to post with documents still no help. Now I am told there is a problem with my address I need to go back to the branch where I opened my account they will assist me. I am in Spring for arguments sake if I opened my account in Durban I would be expected to go there. Wow! Thank you Claudette for stepping in but it has not helped at all, I cant meet Absa's demands to get my money, they request documents you bring them, they want more you bring them and eventually its go to your branch. Its the festive season I should be home by now enjoying with my family, bought clothes for my kids etc now I have to open loans to get money while I have it on my account. First I was told it will be investigated by forensic then later it is the branch that put a hold on my account which is which? After all the documents needed for verification purposes still nothing. All I want is my money and to close the account and never have to deal with Absa again. This is sad and painful to me . I really am hoping my branch will assist because my patience has ran out now.