Rekening nommer *** Mr RP du Plessi

I refer to this case as since beginning of August 2015 after we reported this no communication from ABSA case we still have no answers. All that happened was that someone called and give us the dept to write to. Since than we send all related documentation to the deceased department because there is no estate and the only account is this one. No statement are received by Mrs S du Plessis the late Mr du Plessis wife. The only communication that we received is an automatic reply. The email address that we use is: CEM Deceased Can you please assist?? Thanks