REJECTION OF CLAIM

<p>I submitted a car claim with ABSA in November 2016 , I received a call from a "consultant" called Gladys Seeri 7 days after I submitted the claim to "validate" the claim.When I initially submitted the claim I was told the consultend will come back to me withinn 48 hours, which never happped, I was told I must aks my cellphone provider for phone records to validate my claim and this will be done through 2 affidavits that I must take to police station for stamping etc , The affidavits where suppose to be prepared for me by ABSA since I was not fami**** with such process and request. When I got the affidavits days later I browsed them and printed them and prepared to take them to Police station when I arrived at police staion I found that the affidavits where badly prepared and have wrong information etc , so I had to go back . The cosnsultant called me a day or so later to where are the affidavits.Gloria told me that I can correct them with a pen and let them be stamped by the police , I was not comfortable with that . So over some days I worked through and corrected the affidavits and I also consulted to check if such practise is common , due to my work shedule I took just over a week or so to get them stamped by police and I returned them to ABSA. Addditional paper worka was also done and after I completed all the required info., a week passes with no feedback when I enquired no one answered until igot a message from my cellphone provider that my records have been requested, I then double checked with the cellphone if the correct affidavits where submitted and if they supp**** ABSA and when will they ssupply ABSA with the records . My cellphone service provider informed me that they are awaiting a form and payment from ABSA , an email chain exchanged ensued (between myself , ABSA and my cellphone provider) and eventually a week later the required forms and payment was made to ABSA. A week later no feedback and after persistance calling and emailing the consultant Gladys Seeri I was eventually promised to finalise the claim in 3 days but the conversation was so unprofessional , with attitude and rude from Gladys Seeri.( i had since requested the crecording of the conversation). I then decided to report the conversation from her supervisor who I was also trying to get hold of since I was not getting Gladys either through email or phone. Eventually I got the email address of Gladys Seeri supervisor and then send the emails complainig about the service and the unpleasant exchange I got from Gladys Seeri. In the process when I was writing to him I realised that he was part of the email exchange between myself, ABSA and my cellphone service provider and he did nothing to intervene to ensure that the matter is speedily resolved when I was sending email about how far is the proceess he didnt respond nor say anything , his name Steven Steyn. I then decided to include Stevyn Steyn's boss in the complaint emails and only then Steven Steyn responded. A day later he(Steven Steyn ) called to tell me that he will take up the matter and will ensure that my claim is finalised and within 2 days as I had demanded. Steven Steyn's excuse for not answering my earlier email exchanges with his "subordinate" is that he was cced on the email so he was just noting( management 101 !!!) . Today I just got feedback and they say the claim was rejected based on that I didn't disclose all my previous claims at the time of taking the insurance cover. the previous claims they are refferring to are 4 years ago not 3 years ago as the sales consultant requested. With such level of service and not attending to matters diligently and lack of basic supersivion and management in ABSA I wonder if someone will see the need to intervene. If ABSA cant follow its own processes, I wonder if they must still be in the business of ris****Anyone who has an ABSA Idirect insurance run away before it is too late .To me it is deliberate effort to prolong the claim and to frustrate and there is only one person that is deployed to do that and is doing that with no impunity.</p>