Rejection of claim

In October 2013 I took a car insurance policy with absa and have paid all premiums to February 2015. On the 28 January 2015 my car was involved in an accident. I submitted the claim and it was repudiated due to not disclosing two previous claims. One of the claims was when my house was,struck by lightning in February 2011 and all appliances were damaged and the household insurance repaired the tv but a few days later it was giving problems and I reported to the insurance of which they ended up replacing it. The insurance(Woolworths) opened a new claim when replacing the TV and I never took it as a new claim because it related to the same incident of February 2011 when the house was struck by lightning. This claim resulted in the rejection of my claim. With regard to the second claim that the insurance alleges I did not disclose....i requested the sales recording and its two weeks now and every time I call I get a different story...i was even called by Liezel Woods from Absa iDirect in JHB to come and collect the recording at Roodepoort and when I got there she said unfortunately she can not give me the recording as it was not ready but when called me she said its ready. Pls help..