Rejected twice what a ****

am writing this email with regards to our recent claim no ‪***‬ that has been rejected. It is so frustrating to experience the level of service we have received from Absa Home Insurance as a paying customer who has been servicing their bond since the year 2018.

We submitted a claim in the year 2022 for weather-related damages on our roof, which was declined at that time. Subsequently, we took it upon ourselves to have the damages fixed in 2023 and paid over R130,000 from our own pockets.

This time around, we experienced another incident due to a rainstorm which caused even more damage than before. The damage extends to our roof both internally and externally, the gate motor, our 32-camera system, our pool heater, small pool pump, as well as the pond.

We have consistently reached out to inquire about the status of this claim on numerous occasions, week in and week out. We were informed that an internal assessor by the name of Francis van Heerden was appointed and that he would contact us. However, to our surprise, there has been no such contact made. Despite our efforts to reach the assessor via phone calls and WhatsApp messages, we have not received any response whatsoever.

It has now been a month and a half since the claim was submitted, and on 25/03/2025, we received an email offering a payout of only R3000. This offer is not only ridiculous but also completely unacceptable.

The level of service provided to us as paying customers is appalling. We urge Absa Home Insurance to take immediate action and reevaluate our claim. The current offer is simply a slap in the face, and we cannot accept it.

We kindly request your positive and prompt feedback on this matter.

Regards