CM
Christopher M
1 reviews | Active since Feb 2019
02 Dec 2019, 02:16
Rejected credit short fall
My car insurance claim was rejected by Budget insurance and i had a credit short fall with ABSA vehicle finance, when i lodged a claim to pay the short fall when i was attempting to sell the car absa vehicle finance rejected my claim as well and they told me that they can not deal with me directly they take the insurance's outcome whereas i took the cover with not the insurance.
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Absa's replyOfficial
02 Dec 2019, 13:03 Dear Christopher Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply02 Dec 2019, 13:03
Official
Dear Christopher Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,