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AK
Amit K

1 reviews | Active since Apr 2025

07 Aug 2025, 19:47

Regarding My Credit Card Account - Multiple Unanswered Emails

I have been trying to reach out to ABSA regarding my credit card since June 9, 2025, but I have not received a single response to any of my emails. They advertise premium service for private banking, but they have not even bothered to reply to the emails I sent to ***

0
Replies (3)
Absa
Absa's reply08 Aug 2025, 11:03
Official
Dear Amit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***8. Kind regards,Group Customer CareVanessa Crowe
AK
Amit K's update13 Aug 2025, 13:57
Reviewer Update
Hi, My issue related to credit card and banking app has been resolved. Thanks to Venessa and the Team who worked on this.
Absa
Absa's reply13 Aug 2025, 14:14
Official
Dear Amit Regarding case  C-***8, it is with great pleasure to be of assistance, and I will be sure to share the above with the team who assisted me. Kind regards,Group Customer CareVanessa Crowe