REFUSING TO SUPPLY DOCUMENTION FOR CLAIM

I am in the process of taking a rejected insurance claim to the insurance ombudsman. I contacted Ms. Lloyd, the HOC of the Complaints Division on 5 March 2015 and politely requested that she supply me with relevant documents and detailed reports/information from the ABSA appointed assessor so that I might have the opportunity to review these documents & appoint my own assessor/loss adjuster to refute the report.<br> <br> After numerous requests & reminders & a negative comment on Hello Peter, Ms. Lloyd rep**** on 11 March and stated that she would not supply me with the information requested, but that she would forward it to the Ombudsman directly. I have given her the Ombudsman case number & demanded that she forward copies of this information to me. It has now been a week and numerous reminders and I am still waiting for this documentation.<br> <br> Why can Ms. Lloyd not supply me with what I have asked for and am legally entitled to?. Why is there such a long delay and why does she not even have the courtesy to acknowledge my emails?<br> <br> I have NEVER encountered such unprofessional service in my life. So much for ABSA's core values of service, stewardship,integrity & honesty!!