REFUSING TO PAY MONEY

I have a Hospitalisation Cover with Absa, I opened the cover in September 2024 and paid the first premium in October 2024. The contract that i had signed stated that as long as the first premium is paid then the policy is active. When I made a claim in January, I was told that i could not make a claim as they started counting in November. In February i was hospitalised yet again, I made a claim on the 13th of February, till today i have not received any payment. I always get excuses and they request documents one by one. It has been over a month since I made a claim, I have not received anything. I am disappointed with Absa, they fail me every time.