JS
Joggie S
1 reviews | Active since Jul 2024
21 Feb 2025, 15:10
Refusing to give statements
Refusing to help when requesting an statement on my loan. I can not download from the app as I not have an account with ABSA, speaking to agents is a not helpful as they refuse to help and keeps telling to use the app. They are quick to debit your account, but when asking for a simple document it is impossible to get it from ABSA
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Absa's replyOfficial
21 Feb 2025, 15:36Dear Joggie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply21 Feb 2025, 15:36
Official
Dear Joggie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Russell EdwardsCustomer Value Management
Best regards,