Refusing to Assist

I have a huge complaint about ABSA. I reputable company deposited a very small amount of money in the form of a cheque last week into my Savings Account. I contact my branch whih was Eastgate to respectfully ask iff they would take the cheque off hold as I really needed the money. The lady I spoke to said she would get back to me, of course she didn't. Then I emailed ABSA and I ggot a responnse saying that I must go intoo the Branch to identify myself. I went to Eastgate early on Satudrday morning. The teller who assisted me was rude and terribly unhelpful. They refused to take the cheque off hold. This morning I conntacte the Midrand Branch to assist me and they also refused to assist me. I know that there is a charge if a cheque is cleared before the time and I am prepared to pay that cost. ABSA will not assist me in anyway. I think that the way I have been treated is terrible and I really needed this money.