Refuses to give access to my own account

HORRIBLE AND ATROCIOUS BANK!!! ABSA bank is refusing to give me access to my own homeloan account via internet banking. I have filed an official complaint with the Banking Ombudsman of South Africa and my next step is to get my lawyers involved. Numerous emails have been sent about this with the most unhelpful and rude replies received from the bank employees. They refuse to sort out the issue even though they initially promised we would have no problems. Clearly this bank discriminates and treats their customers horribly...