Refuse To Transfer Money

I today found out how NOT user-friendly ASBA's online service is. <br> <br> After struggling to do a inter-account transfer and raising my limit at least 6 times I succeeded only to find out that I paid a huge amount into one of my Bond Accounts. <br> <br> I need this money ASAP in order to pay a building contractor, but ABSA refuses to transfer the money back. <br> <br> This Bond Account is a flexi account and we are currently waiting for a further advance on this account. <br> This is the reason, according to ABSA, why I cannot simply transfer the money back using the online service.<br> <br> I now have to contact the attorney to have them send instruction to ABSA in order to put a hold on the Bond Registration and return the flexi so that I can transfer the money back.<br> <br> I have spent almost 3hours on the telephone today just to get this done...and it it still not done.<br> <br> I do not understand how ABSA can refuse to transfer the money back without any issues. They have their reasons but it is a load of bull.<br> <br> The fact is:<br> - This is my money.<br> - This is my account.<br> - The account is not in arrears.<br> - The account is flexi which should allow me to simply transfer the money back.<br> <br> ABSA's assistance is poor. Please respond.