Refuse to transfer
Terrible service with Absa bank, I submitted all required documents beginning of December 2021 for my mothers Late estate, was advised all monies should be paid with a 4 week period, it’s now almost end of January no feedback whatsoever from them, when you call the estate number they put you on hold forever!! ABSA DO SOMETHING PLEASE ASAP!!!
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Replies (2)
Absa's replyOfficial
21 Jan 2022, 16:05Dear Lwanda Gumede
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***7.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***7.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply21 Jan 2022, 16:05
Official
Dear Lwanda Gumede
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***7.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***7.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's replyOfficial
28 Jan 2022, 13:54Dear Nomkhosi,
Trust you are doing well.
Please be advised that we sent you an email advising you that Lebogang Mashiane who initially acknowledged your matter is currently not available with no access to emails. My name is Basani Hlungwane and I have taken over your case to see how best we can assist you further. Please accept our apology for all delays caused. Your concerns are very important to us and I kindly request you to please confirm the Deceased ID number for us to assist you further. Please reply to the email for assistance. Thank you.
Trust you are doing well.
Please be advised that we sent you an email advising you that Lebogang Mashiane who initially acknowledged your matter is currently not available with no access to emails. My name is Basani Hlungwane and I have taken over your case to see how best we can assist you further. Please accept our apology for all delays caused. Your concerns are very important to us and I kindly request you to please confirm the Deceased ID number for us to assist you further. Please reply to the email for assistance. Thank you.
Best regards,
Absa's reply28 Jan 2022, 13:54
Official
Dear Nomkhosi,
Trust you are doing well.
Please be advised that we sent you an email advising you that Lebogang Mashiane who initially acknowledged your matter is currently not available with no access to emails. My name is Basani Hlungwane and I have taken over your case to see how best we can assist you further. Please accept our apology for all delays caused. Your concerns are very important to us and I kindly request you to please confirm the Deceased ID number for us to assist you further. Please reply to the email for assistance. Thank you.
Trust you are doing well.
Please be advised that we sent you an email advising you that Lebogang Mashiane who initially acknowledged your matter is currently not available with no access to emails. My name is Basani Hlungwane and I have taken over your case to see how best we can assist you further. Please accept our apology for all delays caused. Your concerns are very important to us and I kindly request you to please confirm the Deceased ID number for us to assist you further. Please reply to the email for assistance. Thank you.
Best regards,