Refuse to take debt review hold of my name, don't respond to my e-mails.

<p>My husband and myself were under debt review from 2010 until we withdrew in 2013. That is when we paid all my creditors and cleared our name by all credit buraus and NCR after supplying them with the POP and the 17.4 document which we received from the debt councillors. In 2015 Absa gave me and my husband credit cards and cheque account. this year 2016 we app**** for a home loan and were decline due to debt review hold on our names. they requested the 17.4 form which i forwarded to them, they cleared my husband but refuse to clear me, they say the debt councillor must call them. The debt councillor send them an e-mail saying they must clear me but still they refuse. Numerace e-mails was send to them which they ignore even though i see they are reading it. Absa supp**** me with a letter in 2014 that we are not under debt review? i still have the letter. i dont know how to go forward as i do not get any feedback, i hope using public platform will help..</p>