TP
Tshegofatso P
1 reviews | Active since May 2011
11 Jan 2024, 18:39
Refuse to give me an improved rate despite my payment record
The Absa home loans have consistently refused to renegotiate my home loan lending rate. I've had the property since 2010 and have been on the same rate since inception even though my circumstances have become materially better over the years. I've even paid over and above the required installment but they still refuse me a better rate.
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Absa's replyOfficial
12 Jan 2024, 08:28Dear Tshegofatso Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Godfrey NdouCustomer Value Management
Absa's reply12 Jan 2024, 08:28
Official
Dear Tshegofatso Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Godfrey NdouCustomer Value Management