Refuse to fix or repair my car ( Golf 7)

Good day all,<br> on the 20th of November 2015 I was involved in accident. I have informed ABSA Idirect Insurance on the same day about my accident. on the 23rd of November 2015 Mr Waheed Potgieter requested me to an accident report and inspection certificate which I did send to him on the 25th of November 2015.<br> <br> on the 23rd of November 2015 an assessor from ABSA Iderect Insurance was sent to me to assess the damages of my car from that day nothing happened till to date which is a concern to me. I have followed up with ABSA Idirect Insurance on the following date: 26 November 2015, 10 December 2015 and 15 December 2015 but with no exact date on when are they going to fix my car. it marks 25 days of delay or injustice today.<br> <br> I'm sending this complain to your attention due to frustration am getting from my insurance. It will be highly appreciated if you can help me to resolve this matter.<br> <br> My contact number: *** or ***<br> My email: ***<br> <br> I hope you will find the above in order.<br> <br> Kind regards<br> Shame Ngobeni