Refusal to update my credit profile.

I experienced financial difficulties in the past which led to my accounts being handed over for collections. One of these was my Absa credit card. The credit limit on the card was R7000 with an expiry date of 2018/09 (I think) and with interest the bill accumulated to about R14K. I've been paying R1500 pm towards this account and my balance is now sitting on R6000. The phoned Brooks &amp