Refusal to resolve matter

On 03-08-2022 at around 10:40 I tried to apply for a credit card.

The consultant who helped me advised me that there is an external hold on my account, which is not true. She continued to instruct me to contact Transunion to resolve the matter.

Transunion does not have any record of any hold being put on my account, preventing me in obtaining a credit card.

I also informed the consultant that I have been struggling with the same issue since last year and even after I was denied a credit card, due to my supposed credit profile, Absa still went ahead and granted me an overdraft facility as well as a personal loan.

I was also granted vehicle finance by MFC and Capitec. As I was informing the consultant, she dropped the line and has since not bothered to phone me back.

It is extremely unprofessional that this is the behavior of the consultants who are to provide a service to clients and totally unacceptable that Absa has no interest in resolving the matter, as clearly the problem is with Absa and not with me nor my credit profile.