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Ashley R
1 reviews | Active since Jun 2016
31 Aug 2020, 12:09
Refusal to provide settlement amount
No one at Absa can give me a settlement amount on a student loan.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
31 Aug 2020, 13:07Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply31 Aug 2020, 13:07
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
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Ashley R's updateReviewer Update
01 Sept 2020, 12:57 Still no feedback.
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Ashley R's update01 Sept 2020, 12:57
Reviewer Update
Still no feedback.
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Ashley R's updateReviewer Update
02 Sept 2020, 15:00And again - no feedback
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Ashley R's update02 Sept 2020, 15:00
Reviewer Update
And again - no feedback