1 reviews | Active since May 2017
Refusal to process my Funeral Claim by Southgate branch
Yesterday i went to southgate branch to process my deceased brother's funeral claim because i couldn't use my app due to network issues . I waited for almost 2 hrs before i was assisted . When i was assisted i was told that my claim cant be processed because i done have a burial order . I told the later that on the app it doesn't mention the burial order. The lady boldly told me that she cant help me. She didn't have a name tag on . I had to ask her for her name and she said her name is Thandi
My brother's corpse is at the mortuary and the undertaker is waiting for me to pay the balance . I ended up using the app after multiple attempts
I'm so disappointed in ABSA . they have no empathy. I was even crying inside the branch . your consultant didnt even try to help me . I have an FNB policy and I submitted the same documents and they even made a pay out .
The documents i had was as follows 1.Completed BI 1663 (Notification of death) 2.Certified copy of the death certificate 3.Certified copy of my ID 4.Certified copy of mt deceased brother's ID 5. Complete Statement by police from ABSA 6.Proof of residential address
I'M ALSO DISAPPOINT IN PRAVESH BEJAY IN THE MANNER THAT HE HANDLED MY COMPLAINT HE DIDNT DO RESEARCH ON HIS SIDE TO FIND OUT HOW TRUE IS THE STATEMENT FROM THE BRANCH MANAGER . HE DIDNT CARE ABOUT SOLVING THE MATTER TO THE BEST OF HIS ABILITY. HE CLOSED MY TICKET WITHOUT FINDING OUT IF MY COMPLAINT WAS RESOLVED
I HAVE LOST A LOVE ONE , YET NO ONE AT ABSA CARE ABOUT OUR LOVED ONE'S HUMAN RIGHTS AND THE RIGHT TO BE BURIED. MY BROTHER'S CULTURAL RIGHTS AND HUMAN RIGHTS WAS VOILATED IN THIS MATTER ..
I'M GOING TO CANCEL MY POLICY DUE TO THIS BY STANDARD FROM ABSA SOUTHGATE BRANCH
I WOULD LIKE TO BE CONTACTED BY THE REGIONAL MANAGER WHO IS BASED IN ABSA THE GLEN. AS I HAVE LOST ALL TRUST IN THE BRANCH MANAGER AT SOUTHGATE
I'M ALSO DISAPPOINT IN PRAVESH BEJAY IN THE MANNER THAT HE HANDLED MY COMPLAINT HE DIDNT DO RESEARCH ON HIS SIDE TO FIND OUT HOW TRUE IS THE STATEMENT FROM THE BRANCH MANAGER . HE DIDNT CARE ABOUT SOLVING THE MATTER TO THE BEST OF HIS ABILITY. HE CLOSED MY TICKET WITHOUT FINDING OUT IF MY COMPLAINT WAS RESOLVED
I HAVE LOST A LOVE ONE , YET NO ONE AT ABSA CARE ABOUT OUR LOVED ONE'S HUMAN RIGHTS AND THE RIGHT TO BE BURIED. MY BROTHER'S CULTURAL RIGHTS AND HUMAN RIGHTS WAS VOILATED IN THIS MATTER ..
I'M GOING TO CANCEL MY POLICY DUE TO THIS BY STANDARD FROM ABSA SOUTHGATE BRANCH
I WOULD LIKE TO BE CONTACTED BY THE REGIONAL MANAGER WHO IS BASED IN ABSA THE GLEN. AS I HAVE LOST ALL TRUST IN THE BRANCH MANAGER AT SOUTHGATE
I havent recieved feedback on this matter . Its over a month that i have logged the complaint and requested for letter stating that the burial order is requested when you are making a claim.
If I'm not getting the letter by end of the week I'm going to escalate the matter to the insurance Ombudsman .
I havent recieved feedback on this matter . Its over a month that i have logged the complaint and requested for letter stating that the burial order is requested when you are making a claim.
If I'm not getting the letter by end of the week I'm going to escalate the matter to the insurance Ombudsman .