REFUSAL TO PAY OUT AFTER ACCIDENT

After being in an accident in March 2015, Absa Idirect informed me on 01/04 that they will not payout any repairs done to my vehicle because off an accident that I was in in 2012 which they say I did not mention when I took out the insurance with them the accident happened almost ****m from where I stay and the car is standing there at panelbeaters I was told to return the courtesy car 02/04 and have to collect my vehicle at the panelbeater on Tuesday 07/04....I have never heard of refusal to pay...I know they can penalise you, but refusing to pay!!!! I am a single mother of 3 how on earth will I be able to fix my car? The attitude of the gentleman handling my claim is unacceptable he was arrogant and I got he feeling he was trying everything as to not approve the repairs to be done, why do we pay insurance?? I was very happy with my previous insurance company but the call centre gentleman from Idirect promised me the moon and the stars if I move over to them and NOW!!! Someone please help